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FLAT RATE SHIPPING ON ALL ORDERS

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FLAT RATE SHIPPING ON ALL ORDERS

FLAT RATE SHIPPING ON ALL ORDERS

Copy of FAQs

 

As we ship via FedEx and the United States Postal Service (USPS), we cannot guarantee shipping times. However, average shipping times for the mainland USA are 7-10 business days (not including weekends or holidays); please allow 10-30 business days for all other US territories, including Alaska and Hawaii. International shipping times are 10-20 business days after the product has been processed and shipped. Our distribution center is not open on holidays or weekends so orders placed on Friday or the weekend will not be shipped until the following week.

We have a shipping calculator on our webpage that will give you an estimate before you check out. Our shipping and handling is a flat rate, please see rates below. NOTE: Shipping and Handling do not include import duties into the country of destination. All import duties, taxes, and processing fees are the responsibility of the purchasers

 

Destination

Shipping and Handling flat rate

Estimated delivery after product ships out*

Canada

$5 USD

5 - 10 Business days**

Mexico

$15 USD

5 - 10 Business days**

Germany

$15 USD

5 - 10 Business days**

Australia

$15 USD

5 - 10 Business days**

All other international destinations

$15 USD

5 - 10 Business days**

 

*Delivery times listed are estimates and do not take into consideration delays due to holidays, customs, local postal services, etc. Please note business days do not include weekends or public holidays (i.e. Saturday, Sunday or holidays).

**Shipping estimates begin once the order has shipped and do not include the amount of time it takes to process an order.

You will receive an email notification with your tracking number once your order has shipped.

 

Austria

Belgium

Croatia

Czech Republic

Denmark

France

Germany

Finland

Greece

Hungary

Ireland

Italy

Monaco

Netherlands

Norway

Poland

Portugal

Slovakia

Slovenia

Spain

Sweden

Switzerland

United Kingdom

 

China

Hong Kong

Indonesia

Japan

Singapore

South Korea

Taiwan

Argentina

Brazil

Chile

Puerto Rico

Canada

Mexico

United States.

Australia

New Zealand

International shipments usually take anywhere from 1-4 weeks to arrive, but can take up to 6 or even 8 weeks due to customs processing times in some countries. Please note USPS sometimes marks packages as “Delivered” when the package is passed over to the postal service of the destination country, at which point it should be traceable on your local courier’s website. If your package still hasn't arrived at the end of 6 weeks please email our customer service team: info@rootsoffight.com

The tracking can take some time to update. If you have received a tracking number, your order has been shipped. Please note international shipping times vary from 1-8 weeks, depending on customs. If your package still hasn't arrived at the end of 6 weeks please email our customer service team: info@rootsoffight.com

We’re sorry to hear this! Please email our customer service team: info@rootsoffight.com

Sale and clearance items are non-refundable. Sale and discounted items may not be returned for a store credit or refund. Sale items can be exchanged for a different size in the SAME style only.

Items may be returned for store credit or exchange within 30 days of when you receive your order. Items may be returned for a full refund within 14 days of receipt.

Your return must be shipped back with the original packing slip. Please note that all garments need to be in original condition. Roots of Fight will not accept returns or exchanges if:

• The item has been worn or washed.
• The item smells of cologne, perfume, smoke, or any other odours.
• The item has visible stains, marks, burns, snags, or any other blemishes.
• There are alterations or modifications of any kind.
• Tags are removed, altered or damaged.

This will be verified by our distribution center before a store credit is issued. 

Original shipping and duty charges are non-refundable and you are responsible for all return shipping and duty charges.  

 

Please email info@rootsoffight.com to receive a Return Authorization Number (RA#). In the email, include your Order Number from the packing list, and list the item(s) you are returning, the styles and sizes you are exchanging for, or let us know if you would like to receive a store credit or refund.

No, unfortunately we do not offer exchanges on exchange orders.

The Fighter and The Kid Stadium Jacket is only available for an exclusive period of time. Nov 5 - 7, 2018. Only people who place an order during this window will have the opportunity to have the jacket.

The Fighter and The Kid Stadium Jacket is made to order. Once we have passed the selling window, there will be no refunds or cancellations provided. Roots of Fight reserves the right to cancel the production of an order and at that time a refund will be provided.

Pre-sale or pre-order items are item(s) that haven't been released yet or are out of stock. All orders made as a pre-sale/pre-order will ship once that item comes back in stock or upon product release.

If you purchased other items and would like those items shipped before the pre-sale / pre-order item(s) is in stock, an additional shipping charge will apply. If you would like to receive separate packages, please email our customer service team: info@rootsoffight.com

If you would like to exchange a pre-sale / pre-order item, we would be happy to accommodate an exchange provided we have the inventory. Please email our customer service team: info@rootsoffight.com

If your sizing does not appear, we are currently out of stock. You can sign up for a Back in Stock notification on the specific product's page. Select the size you are interested in and input your email to be notified once the style is restocked.

To find out about product restocks, special capsule releases and exclusive promotions please sign up for updates (which is located at the bottom of the Roots of Fight homepage) or follow us onTwitter,Instagram andFacebook @Rootsoffight.

We work hard to show only garments that are currently available and to keep our stock up to date. However, it may happen that we run out of stock of items in our inventory when the order is placed. If an item becomes unexpectedly unavailable for shipment, we may have to cancel your order. If this occurs, we will send a backorder or out of stock notification email as soon as possible.

Please ensure that all of your order information is correct at the time of purchase. We are unable to make changes to your order once it has been processed.

If you change your mind, please send us a cancellation request at info@rootsoffight.com within 24 hours of placing your order. Please note that sending a request does not automatically cancel your order. We will contact you as soon as we receive your request and let you know if we can process your cancellation. Unfortunately orders that have already been shipped cannot be cancelled.

We do not offer price adjustments.

We’re sorry to hear this! Please email our customer service team: info@rootsoffight.com

We’re sorry to hear this! Please email our customer service team: info@rootsoffight.com

You can pay using Amex, Visa, Mastercard, Paypal, Android Pay or Apple Pay.

We are an international company and your bank (or credit card company) may charge a foreign transaction fee. This charge is not from us. Please contact your credit card provider for more information.

Shopify is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.

 PCI-DSS requirements help ensure the secure handling of credit card information by our store and it's service providers.

At Roots of Fight we are committed to our customers’ online security. We have systems in place that ensure your information is validated and secure. If we receive a flagged message about your order we will reach out to confirm you placed the order and it is okay to process.

At this time we are not currently selling to new wholesale retailers. However, please email to info@rootsoffight.com with your contact information for our records and future opportunities.