FAQs - Copasetic Clothing Ltd. dba Roots of Fight
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FLAT RATE SHIPPING FOR ALL INTERNATIONAL DESTINATIONS

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FLAT RATE SHIPPING ON ALL ORDERS

FLAT RATE SHIPPING ON ALL ORDERS

We celebrate the ground breakers, the difference makers, and those whose struggle for greatness is the unending fight at the root of every human triumph. We celebrate the Culture of Greatness that reaches far beyond the field of play. At Roots of Fight we are proud to share the stories of these Icons who became revolutionaries. Each created and defined their own version of greatness. They transcended sport and art to shape popular culture on a global scale. Their contributions are still resonating decades later with new meaning, touching and inspiring people and change for generations. We exist to keep their spirit alive, passing the torch from generation to generation and evangelizing inspiration all over the world.

FLAT RATE SHIPPING ON ALL ORDERS

1920 - 100 years ago, a group of 8 black baseball owners came together to forge a future for their community. From this meeting came the birth of the National Negro League - the first successful, organized professional Black Baseball League. Their passion for the game was boundless and they were not going to wait for change to come.

FAQs

SHIPPING

Shipping times do not include processing times and start when the shipping courier has received the package. Orders will not be processed until we have received credit card verification and authorization.

International Shipping

International orders are shipped at a flat rate with an average shipping time of 5-10 business days. Shipping and handling does not include import duties into the country of destination. All import duties, taxes, and processing fees are the responsibility of the purchasers.

Free Shipping (Standard)

As we ship via FedEx and the US Postal Service (USPS), we cannot guarantee shipping times. Average shipping times for the mainland USA are 7-10 business days (not including weekends or holidays). Orders placed on Friday after 10am PST, weekends, or holidays will not be shipped until the next business day.

2 Business Day Shipping (FedEx 2Day)

Orders placed Monday to Friday before 10am PST will be delivered within 2 business days. Orders placed after 10am PST will be arrive within 3 business days.

We have a shipping calculator on our webpage that will give you an estimate before you check out. Our shipping and handling is a flat rate, please see rates below.

NOTE: Shipping and Handling does not include import duties into the country of destination. All import duties, taxes, and processing fees are the responsibility of the purchasers.

US Destinations
Free Standard Shipping - 7 to 10 business days

FedEx 2Day - 2 business days - $10

Canada - 5 to 10 business days - $5

All other countries - 5 to 10 business days - $15

As soon as your order has been shipped you will receive a shipping confirmation email with a tracking number you can use to track your shipment.

We currently ship to the following locations:

Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, the United Kingdom and United States.

If you are shopping within the US please visit our US site: www.rootsoffight.com

Yes! Please choose free standard shipping for P.O. boxes and rural addresses, as we cannot guarantee expedited delivery times to these locations.

International orders are shipped at a flat rate with an average shipping time of 5-10 business days. Shipping and handling does not include import duties into the country of destination. All import duties, taxes, and processing fees are the responsibility of the purchasers. 

We’re sorry to hear this!  Please email our customer service team: info@rootsoffight.com

RETURNS AND EXCHANGES

Items may be returned for store credit or exchange within 14 days of when you receive your order.

Your return must be shipped back with the original packing slip. Please note that all garments need to be in original condition. Roots of Fight will not accept returns or exchanges if:

• The item has been worn or washed.
• The item smells of cologne, perfume, smoke, or any other odours.
• The item has visible stains, marks, burns, snags, or any other blemishes.
• There are alterations or modifications of any kind.
• Tags are removed, altered or damaged.

This will be verified by our distribution center before a store credit is issued. 

Original shipping and duty charges are non-refundable and you are responsible for all return shipping and duty charges.  

Refunds will be issued in the form of store credit only. 

Sale and clearance items are non-refundable. ALL sale and discounted items may not be returned for a store credit or refund. Sale items can be exchanged for a different size in the SAME style only.

Please email info@rootsoffight.com to receive a Return Authorization Number (RA#). In the email, include your Client Reference Number from the packing list, and list the item(s) you are returning, the styles and sizes you are exchanging for, or let us know if you would like to receive a store credit.

No, unfortunately we do not offer exchanges on exchange orders.

PRE-SALE / PRE-ORDER

Pre-sale or pre-order items are item(s) that haven't been released yet or are out of stock. All orders made as a pre-sale/pre-order will ship once that item comes back in stock or upon product release.

If you purchased other items and would like those items shipped before the pre-sale / pre-order item(s) is in stock, an additional shipping charge will apply. If you would like to receive separate packages, please email our customer service team: info@rootsoffight.com

If you would like to exchange a pre-sale / pre-order item, we would be happy to accommodate an exchange provided we have the inventory. Please email our customer service team:info@rootsoffight.com

INVENTORY QUESTIONS

If we are out of stock in your size you can sign up for a Back in Stock notification on the page of the product you are looking for. Select the size you are interested in and input your email to be notified once the style is restocked.

To find out about product restocks, special capsule releases and exclusive promotions please sign up for updates by entering your email in the newsletter section of our Footer. You can also follow us on TwitterInstagram and Facebook @Rootsoffight.

We work hard to show only garments that are currently available and to keep our stock up to date. However, it may happen that we run out of stock of items when the order is placed. If an item becomes unexpectedly unavailable for shipment, we may have to cancel your order. If this occurs, we will send a backorder or out of stock notification email as soon as possible.

OTHER

Please ensure that all of your order information is correct at the time of purchase.  We are unable to make changes to your order once it has been processed. 

If you change your mind, please send us a cancellation request at info@rootsoffight.com within 24 hours of placing your order. Please note that sending a request does not automatically cancel your order. We will contact you as soon as we receive your request and let you know if we can process your cancellation. Unfortunately orders that have already been shipped cannot be cancelled. 

We do not offer price adjustments or rain checks.

We’re sorry to hear this! Please email our customer service team: info@rootsoffight.com

We’re sorry to hear this!  Please email our customer service team: info@rootsoffight.com

PAYMENTS

You can pay using Amex, Visa, Mastercard, Amazon Pay, Apple Pay or Paypal.

We are an international company and your bank (or credit card company) may charge a foreign transaction fee. This charge is not from us. Please contact your credit card provider for more information.

Shopify is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.

 PCI-DSS requirements help ensure the secure handling of credit card information by our store and it's service providers.

At Roots of Fight we are committed to our customers’ online security. We have systems in place that ensure your information is validated and secure. If we receive a flagged message about your order we will reach out to confirm you placed the order and it is okay to process.

WHOLESALE INQUIRIES

At this time we are not currently selling to wholesale retailers.